Some systems are experiencing issues

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Past Incidents

Wednesday 3rd April 2024

No incidents reported

Tuesday 2nd April 2024

No incidents reported

Monday 1st April 2024

No incidents reported

Sunday 31st March 2024

No incidents reported

Saturday 30th March 2024

No incidents reported

Friday 29th March 2024

No incidents reported

Thursday 28th March 2024

No incidents reported

Tuesday 26th March 2024

User Interfaces - mX machines Issues with /user

Hello,

Unfortunately we have encountered the same issue with /user as last Friday. Connection to some mX machines can be slow, and /user storage is either slow or blocked.

We are still trying to find the source and get it fixed definitively. Also, /pnfs is not affected.

Sorry for all the issues this causes.

Cheers, The T2B IT Team

  • Hello,

    We have finally found the source of the issues with /user. It was due to a wrong workflow of a user, so after removing jobs all is fixed.

    On this note, please make sure to NEVER have a single input data file that is read by all your jobs on /user. Our /user storage system cannot cope with thousands of jobs trying to read a single file. The correct workflow is to put the file(s) on /pnfs, then inform us so that we can make duplicates, which protects the storage system from harm.

    Cheers The T2B IT Team